USER AGREEMENT

1.1. This User Agreement (hereinafter referred to as the ‘Agreement’) defines the terms and conditions of use of the online platform ‘Virtual Pop-Up Zone Diia.Business’, which is part of the digital infrastructure of the Dіia.Business ecosystem, and regulates the legal relationship between Users and the Organisation. The Agreement is an integral part of the Personal Data Privacy Policy (hereinafter referred to as the ‘Privacy Policy’).

1.2. User authorisation in the Virtual Pop-Up Zone is carried out through the ‘Diia.Business Login’ service — a single mechanism for identifying and authenticating users of the Diia.Business ecosystem. The Service is operated by the Public Organisation ‘Consulting Centre for Entrepreneurial Development’ (hereinafter referred to as the Organisation), which provides technical, organisational and information administration.

1.3. Use of the Service by any person, regardless of the method of access or form of interaction, implies full and conscious acceptance of the terms of this Agreement and the Privacy Policy. This Agreement is a public offer, the acceptance of which takes place by starting to use the functionality of the Service, creating an Account or filling out any form on the Websites, which confirms the conclusion of an agreement between the User and the Organisation without the need to sign a separate written document.

1.4. The Organisation has the right to change or supplement the terms of this Agreement at any time in order to improve the operation of the Service, enhance the user experience, or bring the provisions into line with applicable law. The updated version of the Agreement shall take effect from the moment it is published on the Websites, unless otherwise specified in the notice. Information about changes may also be communicated through the Websites or official communication channels.

1.5. If the User does not agree with the updated terms, they must stop using the Service. Continued use of the functionality after the publication of changes means full acceptance of the new version of the Agreement.

1.6. All issues not covered by this Agreement shall be interpreted and resolved in accordance with the current legislation of Ukraine, in particular the laws governing the field of electronic services, personal data protection and consumer rights.

2. DEFINITION OF TERMS

2.1. Organisation — Public Organisation ‘Consulting Centre for Entrepreneurial Development’.

2.2. User — a person who accesses or uses the Service, or a company or other legal entity on behalf of which such a person accesses or uses the Service, where applicable.

2.3. Service — a set of functional capabilities of the Diia.Business ecosystem websites that enable the creation, editing, processing, publication, and display of user business profiles.

2.4. User Authorisation (Diia.Business Login) — a digital service for identifying and authenticating the User, providing access to their Account and the functions of the Service. Authorisation is carried out using the User’s Account Details or through Third-Party Social Network Services, as defined in the Privacy Policy. The result is confirmation of identity and linking of actions to the corresponding Account.

2.5. Diia.Business centre websites — official websites of Diia.Business entrepreneur support centres, which have their own Virtual Pop-Up Zone pages integrated with the Main Website. Through these sites, users can submit their data to create business profiles, which are stored and processed in a single Diia.Business system.

These sites include:

2.6. Account — a unique (individual) record of the User created to access the Service or part thereof.

2.7. User credentials, Personal Data, Usage Data, Consent, Processing of Credentials, Cookies, Device, and Third-Party Social Media Service — are interpreted in the meanings defined in the current version of the Privacy Policy published on the Websites.

3. REGISTRATION AND ACCOUNT

3.1. To access certain features or fully use the Service, the User must complete the registration process and create their own Account. Registration is voluntary but necessary to use certain sections or tools of the Service.

3.2. Each User has a personal Account. The Service is accessed using a login and password or through authentication via third-party social networking services.

3.3. The User is fully responsible for maintaining the confidentiality of their Account details and for all actions performed through their Account. If unauthorised access is suspected, the User must immediately notify the Organisation via the contact channels specified on the Websites.

3.4. Transferring access to your Account to third parties is prohibited. All actions performed using the Account are considered to be the actions of the respective User.

3.5. The Organisation has the right to refuse registration, temporarily suspend or completely block the User’s Account if a violation of the terms of this Agreement, the Privacy Policy or applicable law is established. Such actions may be taken without prior notice if necessary for the security of the Service.

3.6. The Organisation is not liable for any loss or damage caused by unauthorised use of the Account by third parties if the User has not notified the Organisation of the loss of access or compromise of the Account Details.

3.7. The User has the right to terminate the use of the Service at any time by independently deactivating their Account in the profile settings or by submitting a request for its deactivation through official communication channels. After deactivation, the processing of personal data is carried out in accordance with the Privacy Policy.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The User has the right to:

4.1.1. Use the functional capabilities of the Service.

4.1.2. Create, edit, update or delete their accounts.

4.1.3. Receive technical support and informational messages.

4.1.4. Contact the Organisation with questions regarding the use of the Service through official contact channels.

4.2. The User is obliged to:

4.2.1. Comply with the terms of this Agreement, the Privacy Policy and the legislation of Ukraine.

4.2.2. Comply with the content requirements set out in section 5 of this Agreement.

4.2.3. Refrain from actions that harm the security or reputation of the Service.

4.3. The Organisation has the right to:

4.3.1. Moderate the materials provided by the User.

4.3.2. Make changes to the structure, design or functionality of the Service.

4.3.3. Block or delete the User’s Account in the event of systematic or gross violation of the terms of the Agreement or applicable law.

4.3.4. Use aggregated statistical data that does not allow identification of individuals for analytics and development of the Service.

4.4. The Organisation is obliged to:

4.4.1. Ensure stable functioning of the Service within the limits of technical and organisational capabilities.

4.4.2. Protect the personal data of Users.

4.4.3. Respond to User requests within a reasonable time.

4.4.4. Adhere to the principles of transparency, equal access and non-discrimination during Moderation.

5. RESPONSIBILITY OF THE PARTIES

5.1. The User is personally responsible for the legality, accuracy and content of the information posted within their Account, as well as for any actions performed on their behalf in the Service.

5.2. The Organisation is not responsible for the content and consequences of the use of information posted by Users, as well as for any losses incurred as a result of access to this information by third parties.

5.3. The Organisation does not guarantee the uninterrupted or error-free operation of the Service and is not liable for technical failures, data loss or access restrictions caused by the actions of third parties, technical problems or force majeure circumstances.

5.4. In the event of a violation of the terms of this Agreement by the User, the Organisation has the right to restrict access, temporarily block or delete the Account without compensation for any costs or losses.

5.5. The User agrees that the Organisation shall not be liable for any consequences caused by the use of the Service if such consequences are the result of actions or inaction of the User or third parties.

6. FORCE MAJEURE

6.1. The parties shall be exempt from liability for failure to fulfil their obligations if this is the result of circumstances of force majeure (force majeure circumstances) that could not have been foreseen or prevented.

6.2. Such circumstances include military actions, terrorist acts, natural disasters, fires, floods, cyber attacks, decisions of authorities, strikes, power outages and other events that make it impossible to fulfil obligations.

6.3. The party affected by force majeure shall notify the other party within a reasonable time after its occurrence.

6.4. After the force majeure ceases, the parties shall resume the performance of their obligations as soon as possible.

7. TERMINATION OF ACCESS

7.1. The User may independently deactivate the Account in the profile settings. The User also has the right to request the deletion of the Account through the official communication channels specified on the Website.

7.2. After deactivation or deletion of the Account, access to the Service is terminated. Deletion covers related Account Data unless otherwise provided by the Privacy Policy or law.

7.3. In case of violation of the Agreement, the Organisation may temporarily restrict access, block or delete the Account without prior notice.

7.4. There is no provision for restoring a deleted Account. To continue using the Service, you will need to re-register.

8. TERMINATION OF ACCESS

8.1. The User may independently deactivate the Account in the profile settings. The User also has the right to request the deletion of the Account through the official communication channels specified on the Website.

8.2. After deactivation or deletion of the Account, access to the Service is terminated. Deletion covers related Account Data and Business Profiles, unless otherwise provided by the Privacy Policy or law.

8.3. The User may separately delete specific Business Profiles without deleting the Account through the Service interface.

8.4. In case of violation of the Agreement, the Organisation may temporarily restrict access, block or delete the Account or individual Business Profiles without prior notice.

8.5. There is no provision for restoring a deleted Account. Further use of the Service requires re-registration.

8. CONTACT INFORMATION

Public Organisation ‘Consulting Centre for Entrepreneurial Development’

88000, Ukraine, Uzhhorod District, Zakarpattia Region, Uzhhorod, Kapushanska Street, Building 25, Apartment 37

Email address: [email protected]